After you purchased your order, and before print production, we will email you a design proof. During the order process, you should have input all your design changes, our designer will personalise your chosen template and incorporate all your design requests. Any minor changes to the design will be applied, and final proof approval is required before we commence print production.
Making changes after you have approved our design proof
If you need to make a change or noticed an error after you have approved the final proof, please contact us immediately to check production status. Changes cannot be made once your order has gone to print.
Can I change the font style on my chosen template?
All of our design templates have been designed with fonts that work well with the style and layout of the design. But if you woud like to use another font, please let us know and we will check and let you know if it's suitable to substitute.
Can I change the orientation of the design from landscape to portrait?
Sure you can. Our designer can assit adjusting the design template to meet your needs.
I want to add few more lines of information, but I don't think the design can fit?
Don't worry. Just provide all the exact wording you need, and our designer can adjust the layout accordingly to make this work for you.
Can I use my own logo?
Absolutely, our designer will personalise your chosen design template to match the colours/style to your logo. Please email your logo to email@example.com with subject line quoting your Order Number.
Can I add an additional element to the design template?
No problems. If you would like to add an additional element to the design template, please provide a description in our 'Input Design Changes Box' during order process, our designer will personalise the template for you to approve after we received your order and payment.
" I need it done...like, yesterday !"
Custom Design Charges
Please note printing turnaround begins when we receive your final artwork approval.
Domestic & International Shipping
Design Proof Turnaround
Design Proof Turnaround begins when we receive your order and payment.
Can I pick up my order?
Local pick-up can be arranged upon request.
Why is the pricing cost more for less quantity?
Yes. The cost per unit decreases as the order quantity increases due to setup and operation costs.
colour variations - computer/mobile screen vs. printed product
Whilst we make every reasonable effort to accurately display colours of our products/designs, the actual colour you see will depend on your display device, and we can not guarantee that your display screen will accurately display such colours.
Do you have minimum order quantity?
Yes we do. The minimum order quantity for each product can be referred to the quantity section of each item in our online store.
Can I get a printed proof first?
Sorry, we do not provide printed sample due to the setup cost involved. If you would like to see our paper stocks or product samples, they are available for purchase online: designki.com/samples
" I need to jump the queue and get my goods in...like, yesterday ! "
Can I get my own design printed?
Yes, of course! Please email us your artwork and provide details of how you would like printed as well as printing quantity, and we can provide a quote for you to confirm.
Can I request for a specific sample?
We will always try to accommodate your requests, however, depends on if we have that particular sample as left over or as extras in our production house.
How quick can I get my samples?
We will dispatch your samples within 1 business day after receiving your order. Shipping time frame depends on your location.
Why some of the products have more print type options than the other?
Correct! If the print type is not listed as an selection then that means this template design is not suitable to produce in this print type.